Product Description

The CityZEN Mobile Plans give you the freedom to choose from 5GB to 50GB of high-speed data per month.
Unlimited 200kbps speed if you reach your data quota.

This Japan Mobile plan comes with a real Japanese phone number with texts & calls enabled.

– NTT DoCoMo 4G LTE network
– Free Shipping
– Multi-size sim
– Easy APN setup with our guide

NOTE: Your phone MUST be sim unlocked in order to use this product.
You must provide a valid ID confirming that you are Resident in Japan (Japan Visa or Residence Card).

To cancel your subscription, email us before the 25th of the month when you desire to stop.

You can access our FAQ by clicking here.

Additional information

Payment and Schedule

All payments are made via credit or debit card.

Our Mobile Plans are post-paid plans.

1. Signup Fee
   You pay it at signup
2. Renewal Payments
   Renewals are made on the 25th each month, for the current month.
   -> Usage of August from the 1st to 31st will be charged on August 25th

Mobile Plan Short FAQ

1. What do I need to signup ?
   You will need a picture or scan of either your passport (Japan’s visa page), your Residence Card or your Military ID.
2. It is the end of the month, do I have to pay for the whole current month if I signup ?
   If you signup after the 23rd of the month, we will not charge you at the end of the month.
   Instead, your first renewal payment will be at the end of the next month.
   Your subscription will be updated and the new renewal date will show on your Account.
3. How soon can I get my Mobile Plan SIM card ?
   You can select to pick it up on the same day at our office. Usual shipping in Japan takes 2 to 4 days.
4. Can I signup now even if I come to Japan later in the future ?
   Yes! As long as you know where to receive your SIM, you can add in the order notes your date of arrival.
   We will not charge you anything until you actually arrive in Japan.
   For example: You want to subscribe in August but arrive in October, then your first renewal will be at the end of October!
5. Can I update my payment info and switch credit cards online ?
   Yes you can do it from your Account under the Payment Methods section.

Termination Policy

To cancel your subscription, email us before the 25th of the month when you desire to stop.

SIM cards do not need to be returned to us.

Call and Text Rates

Call Rates

• Free 20 minutes of domestic call every month
• Incoming Calls: Free
• Domestic Outgoing Calls: 20JPY per 30 seconds
• International Calls: Starts at 34JPY per 30 seconds, prices depend on region

Check international call rates for each region on this page

Text Rates

• Domestic Rates: Starts at 5JPY, prices depend on length of text
• International Rates Starts at 50JPY, rates depend on length of text

Check exact text rates, on this page