Support Contact form

Please provide all indications such as a customer number, details of the issue etc.

Email: support@smashmobile.jp

Address:
Smash Mobile 合同会社
R・SQUARE南青山 107
〒107-0062 東京都港区 南青山4-16-11
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Smash Mobile
R・SQUARE Minami Aoyama 107
4-16-11 Minami Aoyama, Minato-ku, Tokyo
〒107-0062

Tel: 03-3405-6363

We are open from 9am — 5pm week days.

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Frequently
Asked
Questions

Is it working if my phone is sim locked ?

Your phone must be sim unlocked in order to support our sim. If your phone is sim locked, you can use our Pocket Wifi AGILITY here.
Understand that we, Smash Mobile, do not have the ability to unlock your phone. So please check carefully.

Do you ship abroad ?

Yes, we ship to France, Australia, Canada, UK, USA et US Military bases.

What sim sizes are available ?

Our Japan sim cards are multi-sizes. Standard, Micro and Nano all in ONE.

Can I pay with foreign credit cards ?

Of course ! We are proud users of Stripe, so your card is accepted and your information always safe.

Should I return the product ?

Pocket Wifi have to be returned. If you fail to return, we will charge you a loss fee.
Prepaid sim cards do not have to be returned.

What is an APN ?

APN (Access Point Name) is a special profile set up for telecommunication providers.APN are most of the time pre-set to your phone by your wireless service provider.You need to change these values to ours in order to get smashed by data !